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Frequently Asked Questions
Questions come up — and that’s completely normal…
Getting Started
What exactly is a LivingPhoto?
A LivingPhoto is a short, cinematic video created from a still photograph. The motion is subtle and intentional — designed to feel like a real moment continuing, not an effect being added.
Is this created entirely by AI?
We use advanced AI tools, but every LivingPhoto is hand-guided and reviewed by a human. The technology supports the work — it doesn’t replace judgment or care.
Is there any obligation when I submit a photo?
No. Submitting a photo is simply the first step in deciding how — or if — it should be preserved.
Suitability & Care
What kinds of photos work best?
Photos with clear faces, natural expressions, and simple settings tend to work best. If your photo isn’t a good fit, we’ll let you know honestly.
What if I’m not sure my photo should be animated?
That’s completely okay. Many people feel unsure at first. Sharing a photo simply starts a conversation — sometimes the right choice is to leave it untouched.
Will this look fake or over-animated?
No. We work with restraint by design. If motion ever feels distracting or unnatural, we adjust it — or we don’t deliver it.
Process & Collaboration
How much control do I have over the final result?
You’re involved throughout the process. We refine the motion and tone together until it feels respectful and right.
How long does the process take?
Most LivingPhotos are completed within a few days. Timing depends on the photo’s condition and any revisions needed, which we’ll communicate clearly.
What revisions are included?
Revisions are included at no extra cost. If something doesn’t feel authentic or respectful, we refine it rather than rushing to completion.
Legacy & Ethics
When is it better not to animate a photo?
If adding motion would distract from or alter the meaning of a photo, we may recommend not animating it. Preservation sometimes means leaving a moment untouched.
How do you handle sensitive or irreplaceable images?
We approach sensitive photos with extra care and restraint. If a photo feels too fragile to animate, we’ll explain why before proceeding.
Is this meant to replace the original photo?
No. The original photo remains unchanged and important. A LivingPhoto is an additional way to experience the moment — not a replacement.
Practical Details
How is the final LivingPhoto delivered?
Your LivingPhoto is delivered digitally as a high-quality video file. It can be downloaded, saved, and shared as you choose.
Can I share the video with family or friends?
Yes. Many people share LivingPhotos privately with family members or include them in personal collections.
Is this service available outside the United States?
Yes. LivingPhotos are created and delivered online, making the service available globally.
